Contact Support
Before contacting support, collect:
- the page, launcher entry, or workflow step where the issue happened
- a screenshot or exact error text
- the browser or operating system version
- any steps to reproduce the issue
Contact:
For the desktop app, also include:
- the launcher entry or workflow step where the issue happened
- the affected
.dvpor.dvmcontext if relevant - whether the issue happened while saving, opening, training, or predicting
- the operating system and version
- whether the issue is tied to a specific local file or to the backend connection
If the issue is file-related, include whether it involved a .dvp, .dvm, or .csv.
If the issue involves backend connectivity, include the configured API URL (from Settings > Backend) and whether the connection test passes.